
176 Vision Software User's Guide
3) Is there a dongle chip installed in the Vision Serial Controller? To check
this, take the cover of the serial controller off. Turn the controller on and
look at the back, right side of the main board inside the controller. If the
chip is installed, you will see a flashing red light on the main board labeled
LD13. If this is not flashing, then there is either no chip in socket IC10, a
pin is bent on the dongle chip or the dongle chip is bad.
If you have a Vision software key, please see the following:
1) The Key will not be detected and may not operate if a printer or device
plugged into the rear is switched off. Make sure that the printer plugged
into the Vision software protection key is turned ON. In situations where
this may cause difficulties, try plugging the printer or device into another
printer port instead of the key.
2) If another program is using a different software protection key, they can
be plugged together. If one program will not work, swap the order of the
two protection keys
3) The printer port must NOT be configured for Bi-Directional for the
Software Protection Key to work properly. If the Key does not work, you
must go into your computers CMOS setup. Each computer is a little
different, but on most computers, you can press the [DEL] key while the
computer is going through the memory test on boot up. Then go to the
section that says something about Peripherals. Then find the section that
says Parallel Port Mode and use the [Page Down] key to change the
selection. Press the [Page Down] key until it says either “Normal” or
“ECP”. These settings work the best. Then press the [Esc] key and then go
to the section that says Save Settings and press [Enter].
IMPORTANT: DO NOT plug a printer or scanner into the Software
Protection key if your printer or scanner has a plug on the back for you to
plug the Software Protection key into. Plug the dongle into the printer or
scanner.
Problem 2:
The status line at the bottom left corner of the screen says Device Failure.
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